Terms and Conditions

Personal Information

Intelmor LLP is the licensed owner of the brand Deliverease and the mobile App Deliverease (”The App ”). Intelmor LLP respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Intelmor LLP on the App. As a visitor to the App/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the App you agree to the collection and use of your data by Intelmor LLP in the manner provided in this Privacy Policy.

Services overview

As part of the registration process on the App, Intelmor LLP may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the App you visit/access, the links you click on the App, the number of times you access the page and any such browsing information.


Services of the App would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the App. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

License & App Access

Intelmor LLP grants you a limited sub-license to access and make personal use of this App and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Intelmor LLP. This license does not include any resale or commercial use of this App or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this App or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This App or any portion of this App may not be reproduced, duplicated, copied, sold, resold, viAppd, or otherwise exploited for any commercial purpose without express written consent of Intelmor LLP. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the App or of Intelmor LLP and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the App’s or Intelmor LLP name or Deliverease name or trademarks without the express written consent of Intelmor LLP. Any unauthorized use terminates the permission or license granted by Intelmor LLP

Account & Registration Obligations

All shoppers have to register and login for placing orders on the App. You have to keep your account and registration details current and correct for communications related to your purchases from the App. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in “My Account” or by contacting the customer service.


All the products listed on the App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by App / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the App, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the App. This can be used to pay your subsequent shopping bills.

You Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Intelmor LLP for redelivery shall be claimed from you.
  2. That you will use the services provided by the App, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all Applicable laws and regulations while using and transacting on the App.
  3. You will provide authentic and true information in all instances where such information is requested of you. Intelmor LLP reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliate Apps without prior intimation whatsoever.
  4. That you are accessing the services available on this App and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this App.
  5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

You may not use the App for any of the following purposes:

  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other person’s use or enjoyment of the App.
  5. Breaching any Applicable laws;
  6. Interfering or disrupting networks or Apps connected to the App.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.